Refund policy

B2B / Dealer accounts:
Registered dealers are subject to a separate B2B policy for orders placed via the B2B portal. Review it here.

Returns and Refund Policy

At Tuningsupply, we do our best to deliver every order correctly and with care. However, it may happen that you wish to return or cancel an order, or that there is an issue with a product. Below you can read how this works.

If you have any questions, you can always contact us via support@tuningsupply.com.

Business orders (B2B). The return and withdrawal policy set out below applies exclusively to consumers. Business customers do not have a statutory right of withdrawal. Orders placed wholly or primarily for business or professional purposes (involving a VAT number) may only be cancelled or returned with Tuningsupply's prior written consent. This also applies if the order was placed outside the B2B portal. Rights regarding incorrectly delivered, damaged, or defective products remain unaffected.

1. Cancelling an order

Would you like to cancel your order? Please contact us as soon as possible via support@tuningsupply.com.

An order can only be cancelled as long as we have not yet placed it with our suppliers. If your order has already been shipped, you may, as a consumer, make use of your right of return after receipt as described below.

Special orders cannot be cancelled! 

2. Returning within the cooling-off period

If you have placed an order through our webshop as a consumer, you have the right to register your order for return up to 14 days after receipt.

After registering your return, you then have another 14 days to send the product back.

During this period, you may inspect and assess the product as you would be allowed to do in a physical store. If you use the product beyond what is necessary to assess it, or if it becomes damaged, soiled, incomplete or has been installed, we may charge a reduction in value.

3. Registering a return

As a consumer, you can easily register your return via our returns portal. Please have your order number at hand.

During the return registration process, you can purchase a return label. After purchase, you will receive this return label at the email address you provided. Print the label, attach it to the package and hand it in at a drop-off point near you.

Are you unable to find your order and therefore unable to use the returns portal? Then you can also register your return via support@tuningsupply.com. In all cases, please include at least:

  • your name

  • your order number

  • the item you wish to return

  • the date of receipt

  • if applicable: the reason for the return or complaint

Returns that have not been registered in advance via the returns portal or by email may cause delays in processing.

4. Return costs

If you are not satisfied with your purchase, do not wish to keep an item, or have ordered the wrong item yourself, the costs of returning the shipment are at your own expense.

The costs of a return label that you purchase yourself via our returns portal are also at your own expense.

Return costs will only be reimbursed by us in the event of:

  • an incorrect delivery

  • a product delivered damaged

  • a product delivered defective

  • a valid warranty claim

  • a demonstrably incorrect fitment check by us, based on complete and correctly supplied information

In these cases, you will receive further instructions from us.

5. Packaging your return

Always use sturdy packaging for your return, preferably the original box, so that the product remains well protected during transport.

If you no longer have the original packaging, use another suitable box or packaging that offers sufficient protection. Seal the package properly with tape.

If a return shipment is insufficiently packaged and is therefore damaged during transport, this may lead to a reduction in value.

6. Condition of the product when returned

Return the product, as far as reasonably possible, complete and in its original condition, including all supplied accessories, mounting materials, manuals and packaging.

The product may only have been used to the extent necessary to assess whether it meets your expectations.

Is the product:

  • damaged

  • incomplete

  • soiled

  • has it been installed

  • showing signs of use or installation

  • or otherwise no longer in new condition

then we may assess the return for reduction in value. In some cases, a return may therefore be rejected in whole or in part, insofar as permitted by law.

7. Products that cannot be returned, or not in full

The following products are not automatically eligible for a full refund:

  • products returned damaged or incomplete

  • products that have been used beyond what is necessary to assess them

  • products that have been installed and therefore show signs of use, installation or removal

  • products that have been specially adapted, modified, painted or personalised for the customer

  • custom-made products or products supplied according to customer specifications

If a product is returned in a condition that means it can no longer be sold as new, we reserve the right to apply a reduction in value.

8. Damage, incorrect delivery or missing parts

Check your order immediately upon receipt.

Have you received the wrong item, is something missing, or was the product visibly delivered damaged? Then please contact us as soon as possible via support@tuningsupply.com.

We ask you to report visible damage, transport damage, missing parts or an incorrect delivery preferably within 24 hours of receipt. Prompt reporting helps us assess the problem more quickly and, where applicable, recover it from the carrier or supplier.

When reporting damage or an incorrect delivery, we ask you to provide clear photos/images of:

  • the product as a whole

  • the damage close up

  • the inner packaging

  • the outer packaging

  • the shipping label

  • the part number or product sticker, if present

If you are unable to provide a photo of the outer packaging or box, this does not automatically mean that your report cannot be handled. It may, however, make it more difficult to assess transport damage. Therefore, please keep always the shipping receipt!

Do you discover damage or a possible defect? Then do not use, install or remove the product any further until we have assessed the report.

9. Fitment and compatibility

Before installation, always check whether the part received matches your order and appears suitable for your vehicle or application.

Have we carried out a fitment check and does the part still not fit? Then contact us directly via support@tuningsupply.com.

If we have demonstrably carried out an incorrect fitment check based on the complete and correct information provided by you, this falls under our responsibility. In that case, we will cover the return costs and look for an appropriate solution.

In the event of a complaint about compatibility or fitment, we may ask for additional information and photos/images, such as:

  • VIN number or full vehicle specifications

  • photos of the part received

  • photos of the old part

  • photos of the installation position

  • an installation invoice or workshop report, if applicable

If a part has already been installed, we will assess on a case-by-case basis whether there is:

  • an incorrect delivery

  • an incorrect fitment check by us

  • a manufacturing defect

  • damage or wear arising during or after installation

A part that has become damaged, soiled or incomplete due to installation cannot automatically be accepted as a normal return.

10. Exchanges

Exchanges are not possible.

Would you still like to receive a different product? Then you can return the original item in accordance with our return policy and then place a new order yourself. 

11. Warranty

A statutory warranty applies to every product supplied. This means that a product must meet what you may reasonably expect from it.

Is a product defective, delivered damaged, incomplete, or does it not conform to the agreement? Then contact us within a reasonable time after discovering the defect via support@tuningsupply.com.

In order to properly assess a complaint or warranty claim, we may ask for:

  • clear photos/images of the product and the defect

  • the order number

  • the part number

  • information about installation and use

  • an installation invoice or diagnostic report, if applicable

If necessary, we may ask you to make the product available to us for inspection.

Warranty does not apply to damage or defects caused by, among other things:

  • incorrect or improper installation

  • incorrect or improper use

  • use contrary to the product specifications or manual

  • normal wear and tear

  • damage after delivery

  • your own modifications or alterations

  • careless handling

Manufacturing defects are, of course, covered by warranty, provided that the assessment conditions have been met.

12. Refunds

As soon as we have received and inspected your return shipment, we will let you know whether your return has been approved.

If the return is approved, the amount will be refunded via the original payment method.

In the case of a valid return within the right of withdrawal, we will refund the purchase amount, including the standard shipping costs of the original delivery.

If you chose a more expensive shipping method than our standard shipping, such as DHL Express Economy or DHL Express Air, this will not be refunded. We are not legally required to reimburse self-selected express deliveries! 

Standard DPD shipments fall under the standard shipping costs and will therefore be refunded.

We may wait to issue the refund until we have received the returned product.

Where there is a reduction in value, we may deduct this from the amount to be refunded.

13. Risk of return shipment

If you send a return shipment back yourself, it remains your responsibility until it has been delivered to us.

Tuningsupply is not liable for loss of or damage to return shipments sent back by the customer without sufficient packaging or without a proper shipping method.

We therefore advise you always to use a well-packaged shipment and, where possible, a shipping method with track & trace.

14. Questions

Do you have questions about the above, or would you like to report a return, damage, warranty or fitment issue? Please contact us via:

support@tuningsupply.com