Privacy policy

Privacy Policy tuningsupply.com

https://tuningsupply.com

About our privacy policy

Tuningsupply.com cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of
our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by tuningsupply.com. The effective date for the validity of these conditions is 11/12/2024, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you we collect, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.

Webshop software

Shopify
Our webshop was developed with software from Shopify. Personal data that you provide to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Email and mailing lists

Klaviyo
Our website uses Klaviyo, a third party that handles the email traffic from our website and the sending of any newsletters.

All confirmation emails that you receive from our website and web forms are sent via the servers of Klaviyo. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email that is automatically sent via our website you will see the 'unsubscribe' link. If you click here, you will no longer receive emails from our website.

This may seriously reduce the functionality of our website! Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other internet technologies that provide insight into whether emails are opened and read. Klaviyo reserves the right to use your data to further improve its services and to share information with third parties in this context.

Gmail
We use the services of Gmail for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Shopify Payments
To process (part of) the payments in our webshop, we use the Shopify Payments platform. Shopify Payments processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. Shopify Payments shares personal data and information regarding your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility).

All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of Shopify Payments services for which it is the enable. Shopify Payments does not store your data for longer than is permitted by law.

Reviews

Valued Shops
We collect reviews via the Valued Shops platform. If you leave a review via Valued Shops, you are required to provide a name and email address. Valued Shops shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review.

In the event that we invite you to leave a review, we share your name and email address with Valued Shops. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given permission to Valued Shops.

All the above-mentioned guarantees regarding the protection of your
personal data also apply to the parts of the service for which Valued Shops engages third parties.

Purpose of the data processing

General purpose of the processing
We use your data exclusively for the purpose of our service. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask your explicit permission to do so.

Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in fiscal and criminal investigations

In certain cases, tuningsupply.com may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last point of contact or transaction, unless there is a legal justification for this.

Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we have produced in response to your order.

Your rights

Based on applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we only send
transcripts and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of processed requests; in the event of a request to be forgotten, we will administer anonymized data.

You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in an incorrect manner.

Right of access

You always have the right to view the data that we (have) process and that relate to your person or  can be traced back to this. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we (have) process and that relate to you or can be traced back to you, adjusted. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to restrict the data that we (have) process that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted,
we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we (have) process and that relates to your person or can be traced back to you, performed by another party. You can submit a request to that effect to our contact person for privacy matters.

You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed by other processors or third parties on our behalf to the e-mail address known to us.

In all probability, we will no longer be able to continue providing services in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of tuningsupply.com. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will provide you with copies and/or transcripts of data that we (have) process and then permanently cease processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website.

This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Google.

Google can interpret this information in conjunction with other datasets and in this way track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and
other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy 

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data regarding you, we will inform you of this by e-mail.

Contact details

Phone Number: +31 85 212 9914
Email: support@tuningsupply.com

Contact person for privacy matters
Julian Bijman