Artec Industries

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Vehicle fitment

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Frequently asked questions

Do you ship to my country?

We ship to every EU country, plus Norway and Switzerland, always with track & trace. On request we can also ship to other countries. In that case any import duties and taxes are paid by you.

Will I pay import duties or extra taxes on delivery?

Not within the EU, Norway and Switzerland. Our prices include VAT, and we take care of import duties and customs. There is nothing extra to pay when the courier arrives.

Are all parts in stock?

We carry more than 800,000 parts from over 400 brands. Some parts ship from European stock. Others we order from the manufacturer or distributor, often in the US, and we handle the import. Every part comes through our warehouse in the Netherlands, where we check it before it ships to you.

How long does delivery take?

That depends on your country and the shipping method you choose at checkout. Most parts reach our warehouse within 2 to 4 business days. With DHL Express they then reach you in 1 to 2 business days, so with the fastest option we can deliver almost anywhere within 6 business days.

We do depend on our suppliers and carriers, so these times are estimates. You get a track & trace link as soon as your order ships.

Which carriers do you use?

Standard shipping is with DPD. At checkout you can also choose DHL Express Economy or DHL Express Air for faster delivery. Large parcels go with NL Logistics within the Netherlands and Belgium, and with DHL Express to all other countries.

Will this part fit my car?

Send us your VIN, or your car's make, model, year and trim, and we check fitment for free before your order ships. Contact us before you order.

Can I return a product?

Yes. As a consumer you can register a return within 14 days of receiving your order through our returns portal, and then send it back within another 14 days. Return shipping is at your own cost, unless we sent the wrong part or it arrived damaged. Installed or used parts may not be refunded in full.

Read our returns policy for all details.

Can I cancel my order?

Yes, as long as we have not yet ordered the part from our supplier. Email support@tuningsupply.com as soon as possible. Special orders cannot be cancelled.

Any other questions?

Email support@tuningsupply.com, call +31 85 212 9914 or use our contact page. We are happy to help.

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